Due to the seasonal nature of the products we sell, we no longer accept returns unless there is an error that is our fault or the product has been damaged during shipping. Please review your order carefully before checking out to verify the product you are ordering.
In the event of a return due to the mentioned reasons, MonsterSpirit must be notified via email of return requests within 7 days after the product has been delivered to the customer. All returns must be pre-authorized so email or call before returning damaged products or products received in error. The product must be in the exact same packaging and condition as it was received in. All returns are at Monster Spirit discretion.
Accepted returns not due to a Monster Spirit error are subject to a 15% restocking fee.
Any un-authorized returns will not be refunded and will only be shipped back to the customer at the customers expense.
Call 972-897-3109 for more information.